Terms & Conditions

Last updated: 02/10/2026

These Terms & Conditions ("Terms") are a binding agreement between RAIMS Digital Technologies SP LLC ("we", "us", "our") and the person or organisation that opens an account ("you", "your", the "Customer") for the use of Risper CRM - PRO and every plan, module, add-on and related service we make available at https://crm.auditclue.app (together, the "Service").

By creating an account, ticking the acceptance box at sign-up, or using the Service, you confirm that you have read and accepted these Terms, our Privacy Policy, our Acceptable Use Policy, our Refund & Cancellation Policy, our Service Level Agreement and our AI Features Disclaimer, each of which forms part of this agreement. If you do not accept them, do not use the Service.

1. Who may open an account

• You must be at least 18 years old and legally able to enter into a contract.
• If you sign up on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.
• The information you give us at sign-up — company name, country, contact details and trade licence details where requested — must be accurate and kept up to date.
• We may refuse, suspend or close an account where the information given is false, where we are required to do so by law, or where the account is used in breach of these Terms.

2. The Service and the plans

The Service is provided on a subscription basis. The plans, the modules each plan includes, the number of staff logins, the document and file-size limits and the price of each plan are those displayed on our pricing page at the time you subscribe. We may change the plan line-up, the included modules and the prices; changes to the price of a plan you are already on take effect from your next renewal and we will tell you before that renewal.

• Free trial. New accounts may be offered a free trial of a stated length. No payment is taken to start a trial unless we say otherwise at sign-up. At the end of the trial, access to paid features stops unless a plan has been purchased. We may withdraw or shorten trials, and we may limit a Customer to one trial.
• Seats and limits. Each plan carries a maximum number of staff logins, a maximum number of stored documents and a maximum size per uploaded file. When a limit is reached, the Service will refuse the next action of that type until you free up space or move to a plan with a higher limit. Limits are enforced by the software; they are not advisory.
• Your own domain. Plans that include a custom domain allow you to point a domain you own at your account. You remain responsible for owning and renewing that domain and for its DNS. We do not register or renew domains for you.
• Beta and preview features. Anything we label beta, preview or early access is provided as-is, may change or be withdrawn, and is excluded from the Service Level Agreement.

3. Add-ons

Optional add-on modules may be purchased for an account in addition to a plan. Unless stated otherwise on the add-on's own page:

• Add-ons are licensed per company, per period, at the price shown at the time of purchase.
• An add-on may be offered on a free trial once per company. When the trial ends, the add-on converts to a paid line on your subscription unless you cancel it before that date.
• Add-on charges are added as separate lines to the same subscription charge as your plan, so that one account is billed once per period rather than once per module.
• An add-on switches off at the end of the period it was paid for. Data created through an add-on is not deleted when the add-on is switched off; it becomes read-only or hidden until the add-on is reactivated, and remains subject to our Data Deletion & Retention Policy.
• Some add-ons are provided free of charge. A free add-on carries no price, no trial and no service credit, and may be withdrawn on notice.
• Some add-ons connect to third-party services (payment providers, messaging providers, accounting or government portals). Your use of those services is governed by their own terms, and we are not responsible for their availability, their charges or their decisions.

4. Charges, billing and renewal

• All prices are stated exclusive of taxes unless marked otherwise. Where UAE Value Added Tax applies, it is added at the prevailing rate and shown on your tax invoice.
• Prices may be displayed in your local currency for convenience. Unless we state otherwise at checkout, the amount actually charged is the AED amount shown at checkout, and any currency conversion, cross-border fee or card fee applied by your bank is yours.
• Subscriptions renew automatically for the same period, at the price then in force, until cancelled. Quarterly and yearly periods are billed in advance for the whole period.
• Where you authorise a recurring payment mandate, you authorise us and our payment provider to charge that instrument for each renewal and for any add-ons on your account, until you cancel the mandate or the subscription.
• If a payment fails, we may retry it, and we will notify you. If it remains unpaid after the notice period stated in the notice, we may suspend the account, and after the further period stated in our Data Deletion & Retention Policy we may delete it.
• Cancellations, refunds and what happens to time already paid for are governed by our Refund & Cancellation Policy.

5. Your data

• You own your content. The records, documents, files and personal data you put into the Service ("Customer Data") remain yours. We claim no ownership of them.
• You grant us the limited licence to host, store, transmit, back up, display and process Customer Data solely to provide, secure and support the Service, and to comply with law.
• Where we process personal data on your behalf, we do so as your processor under our Data Processing Agreement, which forms part of these Terms.
• You are responsible for the lawfulness of the Customer Data you upload — for having a lawful basis to hold it, for the notices and consents your own customers and staff require, and for not uploading data you are not entitled to hold.
• You can export your data at any time while the account is active, using the export features in the Service. Export it before you close the account.

6. Your account and your security

• You are responsible for every action taken under your account, including by your staff, and for keeping login credentials confidential.
• Tell us immediately at privacy@crm.auditclue.app if you believe an account has been accessed without authorisation.
• You must not share one staff login between several people to avoid seat charges.
• You are responsible for configuring the Service correctly for your business, including permissions, who can see what, and any integrations you switch on.

7. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy. In summary you must not use the Service to break the law, to send unlawful or unsolicited messages, to store or distribute malware, to attempt to breach the security or tenancy boundaries of the platform, to reverse engineer or copy it, to resell it without a written agreement, or in any way prohibited by UAE law, including Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

8. Intellectual property

The Service, its software, design, documentation, trade marks and all improvements to them are and remain our property or that of our licensors. These Terms grant you a non-exclusive, non-transferable, revocable right to use the Service during your subscription — nothing more. You may not copy, modify, decompile or create derivative works from the software, remove any notice from it, or make it available to a third party, except to the extent that restriction is prohibited by law. Feedback you send us may be used freely and without obligation.

9. Availability and support

Service availability targets, planned maintenance and support response times are set out in our Service Level Agreement. We may make changes, updates and improvements to the Service; where a change materially reduces functionality you rely on, we will give reasonable notice.

10. Suspension and termination

• You may cancel at any time from your account. Cancellation stops the next renewal; it does not shorten a period already paid for.
• We may suspend the Service immediately where an account is being used in breach of the Acceptable Use Policy, where it threatens the security or stability of the platform, where payment has failed and remains unpaid, or where we are required to do so by law.
• Either party may terminate for material breach that is not cured within 30 days of written notice.
• On termination, access ends and the account's data is handled in accordance with our Data Deletion & Retention Policy. Export what you need before that point.

11. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, the Service is provided "as is". We do not warrant that it will be uninterrupted or error-free, that it will meet a particular requirement of yours, or that it constitutes legal, tax, accounting, immigration or human-resources advice. Any calculation, reminder, expiry alert, report, invoice figure or AI-generated suggestion produced by the Service is a tool to assist you — the decision, the filing and the compliance obligation remain yours. Compliance with UAE tax, labour, immigration and licensing law is your responsibility.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill or loss of anticipated savings. Our total aggregate liability arising out of or in connection with these Terms in any twelve-month period is limited to the total charges you actually paid us for the Service in the twelve months immediately before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

13. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from Customer Data you uploaded, from your use of the Service in breach of these Terms or of applicable law, or from a claim by one of your own customers, staff or contacts relating to data you processed using the Service.

14. Confidentiality

Each party will keep the other's non-public information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no breach, that was already known, that is independently developed, or that must be disclosed by law or a competent authority.

15. Third-party services

The Service can connect to third-party providers — payment gateways, messaging and email providers, accounting platforms, AI providers and government or authority portals. Those connections are made at your instruction. Each provider has its own terms and privacy policy, we do not control them, and we are not liable for their acts, omissions, charges, outages or decisions. Where a provider changes or withdraws an interface, the related feature may change or stop working.

16. Self-hosted and on-premises deployments

Where we agree in writing to supply the software for installation on infrastructure you control, that arrangement is governed by a separate licence and its own commercial terms. Availability, backup, security and data protection on infrastructure you control are your responsibility, and the Service Level Agreement does not apply to it.

17. Notices and electronic communications

You consent to receive notices, invoices, receipts, service messages and legal notices electronically — by email to the address on the account, by message inside the Service, or by the messaging channel you have registered with us. Electronic records and electronic signatures have effect under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. Notices to us go to privacy@crm.auditclue.app.

18. Changes to these Terms

We may update these Terms. The current version is always published at https://crm.auditclue.app/terms with its last-updated date. Where a change materially affects your rights, we will give notice by email or in the Service before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.

19. Force majeure

Neither party is liable for a failure caused by an event beyond its reasonable control, including acts of government, war, civil unrest, epidemic, natural disaster, failure of a telecommunications or utility provider, or a failure of a third-party cloud or payment provider.

20. General

• You may not assign this agreement without our written consent. We may assign it to a group company or to a buyer of our business.
• Nothing here creates a partnership, agency or employment relationship.
• If any provision is held unenforceable, the rest continues in force.
• A failure to enforce a right is not a waiver of it.
• These Terms, together with the policies referenced in them and any written order form, are the whole agreement between us on this subject.

21. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates, including the federal laws applicable in the Emirate of Abu Dhabi, United Arab Emirates. The parties submit to the exclusive jurisdiction of the courts of the Emirate of Abu Dhabi, United Arab Emirates in respect of any dispute arising out of or in connection with them. Before starting proceedings, each party agrees to raise the matter in writing and to allow 30 days for the other to resolve it.

22. How to contact us

RAIMS Digital Technologies SP LLC

Email: privacy@crm.auditclue.app
Web: https://crm.auditclue.app